TERMS & CONDITIONS El Shaik Self-Catering Unit
At the self-catering unit guests are responsible for the following: Wash dishes, Provide own food and toiletries. Do own cooking. There is no washing machine or dishwasher available in our unit .We supply 2x towels per guest. Clean towels are supplied every day. Clean linen is supplied after every 3 night accommodation. SMOKING IS NOT ALLOWED IN THE UNIT.
CANCELLATION POLICY: Only signed and written cancellations will be accepted. Should you cancel your booking or you do not arrive or you do not complete your stay, the following cancellation policy will be instituted: Cancellation 15 days + prior to date of arrival – guest forfeit 100% of deposit. Cancellation 7 – 14 days prior to date of arrival- guest forfeit 50% of the deposit. Cancellation 0-7 days prior to date of arrival or a no-show – no refunds will be made of the deposit.
NOT COMPLETING STAY OF RESERVATION: In the event of a premature departure the guest will be liable for the full stay of the original booking made = no refunds will be made
BREAKAGE DEPOSIT: R500 refundable breakage deposit is payable for the unit on arrival. The breakage deposit will only be refunded within 5 business days after the day of departure into the guest’s/ corporate bank account when there is no damages/breakage or shortages.
DEPOSIT PAYMENT: To confirm/ secure a booking a minimum deposit of 50% of the booking value is payable. Full accommodation amount is payable to qualify for any special rates advertised and to confirm your booking. We reserve the right, without any notice, to release any accommodation held where the required deposits or payments have not been timeously received. Should your booking be 14 days or less before the date of initial arrival we reserve the right, at our sole discretion, to charge the full amount (100%) of the accommodation booking to confirm the reservation.
CONFIRMING A BOOKING: Please email or fax us the proof of payment to speed up the confirmation on receipt of deposit payment
PAYMENT OF OUTSTANDING BALANCE AND OTHER COST: Credit card facility is available at our establishment. Payment of outstanding accommodation balance and refundable breakage deposit are payable on arrival in cash or proof thereof must be submitted on arrival if payment was made by means of EFT. We regret we do not accept any form of cheque payment.
ARRIVAL & DEPARTURE: No arrivals / check-in after 10 pm. Prior arrangement to be made in advance before the day of arrival and agreed upon in writing for an arrival after 10 pm. We reserve the right to charge an additional amount of R200.00 per hour or part thereof for arrivals after 10pm unless prior arrangement has been made and agreed upon. Arrival / Check-In: From 2 pm. Prior arrangement to be made in advance before day of arrival and agreed upon in writing for an earlier arrival. Earlier arrival subject to the unit being vacant & ready for occupation. Departure: Before 10 am. Late departure subject to no other guests check-in on the day of departure. Optional extra service payable on arrival.
OCCUPANCY & MAXIMUM OCCUPANCY: No persons other than those quoted for are permitted to share the accommodation.
CLEANING: The self-catering unit is properly cleaned and checked after each guest departure. Should the accommodation unit be left in an untidy state on departure, including dirty dishes, a fee of R195 will be deducted from the refundable breakage deposit for cleaning service
We reserve the right to amend / change the above Terms & Conditions at our sole discretion without any prior notice.
Team Pyramids Motel